Please read these terms and conditions of the usage of BQ Essential website carefully before using the services provided by this website. These terms and conditions govern your usage of BQ Essential website and affect your rights and liabilities under the laws. No other terms or changes to the Terms and Conditions shall be binding unless agreed in writing signed by us. If you do not agree with these terms and conditions, you shall not proceed to view or utilize the Site.
We reserve the right to amend these Terms and Conditions from time to time without any further notice to you. If you do not accept the amended Terms and Conditions, you shall not continue to view or utilize the Site. Continued use of the Site will be deemed to constitute acceptance of the new Terms and Conditions.
Registration & Eligibility to Order
You may only purchase from BQ Essential website if you are aged 18 years or over. You will need an active email address and a telephone number at which you can be easily contacted. You shall ensure that the details provided by you on or before the registration are accurate, correct and complete.
You shall inform us immediately of any changes to the information that you have provided by updating your personal details should there be any changes of such information.
We may decline any order either in whole or in part at our absolute discretion. We reserves the right to specify the minimum order value that will be accepted from time to time, and supply orders below the specified minimum order value as determined by us, on all such orders.
We may cancel an order if the Product is not available for any reason. We will notify you if this is the case and return any payment that you have made.
If you wish to cancel your order after you have submitted to the Site, please contact our Customer Service Team at [email protected] or call/WhatsApp +6012-2983736 immediately. However, once an order has been confirmed, paid and dispatched, it cannot be canceled.
If you wish to amend your order after you have submitted it to the Site, please contact our Customer Service Team at [email protected] or call/WhatsApp +6012-2983736 immediately. However, we cannot guarantee that order can be amended to your requirements.
Order Confirmation Email
An Order Confirmation email will be sent to your registered email address after you have submitted your order. The Order Confirmation provides a summary of all the items in your order. We will not be obliged to supply any other Products which may have been part of your order until we have sent an Order Confirmation in relation to those Products.
All displayed pricing in Ringgit Malaysia (RM). The pricing contained in our price list is subject to changes without prior notice to you. However, we will do our very best to ensure that the price displayed at BQ Essential website is accurate. We will validate the price in your order as part of our acceptance procedure. If the price for the order changes before we accept your order, we will contact you and ask you to re-confirm your order at the correct price or you may opt to cancel your order. If we are unable to contact you using the contact details you provided in the order submission, we will treat the order as canceled and notify you by email.
Bank Transfer Payment
Payments must be paid in full within 3 days from the date of Order Confirmation. Otherwise, your orders will be canceled without further notification.
We will deliver the Product to the delivery address provided by you as per Order Confirmation.
We will do our best to deliver within the time indicated by us at the time of your order. However, we cannot promise or guarantee a firm delivery date.
Should in any case we are unable to meet our estimated delivery date, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
On delivery of the Product, you must inspect the Product for any faults, defects or damage before you sign for delivery. You must keep the receipt of the delivered Product in case of future discussions.
If we are not able to deliver to certain delivery address as requested by you, we will inform you using the contact details that you provide to us when you make your order. You may opt to cancel the order or change delivery to an alternative delivery address.
Standard shipping delivers between 3 to 5 working days within Malaysia. Due to shipping constraint, please note that we do not ship selected product(s) to Sabah & Sarawak and Overseas address for online purchases. However, we can make special arrangement for you should you like to order with Sabah & Sarawak and Overseas shipping address. Kindly contact our Customer Service Team at [email protected] or call/WhatsApp +6012-2983736 for this special arrangement.
Shipment Notification Email
You will receive a Shipment Notification email when the item ships from our warehouse. The Shipment Notification email includes the carrier name and its tracking number. You can track your parcel using the tracking number on the carrier’s website.
We deliver in our standard packaging. No special packaging request will be accepted.
We do not accept request for Product Return for exchange or refund other than the following reasons:
Faulty or Damaged Product
We checked all Products prior to packing and delivery to ensure that all Products are in excellent condition and all items complete. However, in case of faulty or damaged Product received due to Manufacturing Defects, you must contact our Customer Service Team at [email protected] or call/WhatsApp +6012-298 3736 within 24 hours of goods receipt.
To qualify for a possibility of an exchange, you must:
keep the Product in its original packing and condition (not used) with all its accessories
specify in details the alleged faulty or damaged Product
provide any other information eg order number, photos, as requested by us.
If an exchange is allowed, you must:
return the Product to our office within 10 working days upon our instruction for verification and inspection
make sure that the Product is in its new condition with complete original packaging and label with all its accessories
Upon confirmation with our Customer Service team, please pack the item and send it back to:
BQ ESSENTIAL TRADING
NO 25, JALAN 26/154
TAMAN BUKIT ANGGERIK
56000 KUALA LUMPUR
No exchange is allowed if we find the Product:
has been used, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions; or
has been involved in any damage caused by an incorrect attempt at modification or repair; or
had been dealt with or used contrary to the manufacturer’s instructions for the Product.
not in its original packing and label
In any case that the request for an exchange has been approved upon inspection and the Product is out of stock or not available, we may:
replace it with other similar Product of similar value
refund the cost of the Product itself
Wrong Item Despatched
If we have delivered the wrong item not as per your Order Confirmation, please accept our sincere apologies and contact our Customer Service Team at [email protected] or call/WhatsApp +6012-298 3736 within 24 hours of goods receipt.
We reserve the right, irrespective of whether or not an order has been accepted and without notice to the Buyer, to withhold supply to you and we will not be liable for loss or damage resulting directly or indirectly from such action where:
insufficient Product to fill the order; or
Product ordered has been discontinued.
Please note that the Product is intended to be used strictly in accordance with the manufacturer’s instructions as set out on the Site or the Operations Manual (if any) as provided in the product packaging itself. It is your responsibility to make sure that you follow the said instructions strictly.
Should you contact us by email and have not have received any response from us within 24 hours, please make further inquiries. In rare cases, your emails may not reach us or caught up in our spam filters, or correspondence that we send to you may not have reached you.
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